Scope and Commitment to Fair Play

Lilbet operates under a licensed gaming framework. This Fair Play Policy sets out the concrete measures Lilbet applies to maintain fairness, transparency, and responsible conduct across all gaming activities and player interactions.

RNG, Audits and Licensing

• All Lilbet games employ certified Random Number Generators (RNG) to ensure outcomes are random and unbiased, with no manipulation of results.
• Independent third-party audits verify the integrity of software and operations, and Lilbet conducts ongoing compliance assessments under the licensing regime applicable to its operations.
• Lilbet holds a valid gaming license from a recognized regulatory authority and adheres to all applicable laws and regulatory requirements. Ongoing compliance is monitored by the licensor and Lilbet’s compliance function.

Transparency of Game Rules and Payouts

• For each game, Lilbet publishes clear and accessible rules, including payout percentages and odds, to enable informed participation.
• Distributions and outcomes are monitored on a monthly basis to verify fairness and the ongoing integrity of the random generation process.
• Rules and technical parameters relevant to game fairness are maintained in a manner that is easily auditable by players in accordance with applicable law and policy documents.

Security, Fraud Prevention and Data Integrity

• Lilbet maintains complete audit trails of all transactions. Transaction records are retained and available for verification in accordance with legal and regulatory requirements.
• Identity verification procedures may be invoked to confirm player identity, in order to prevent fraud and comply with anti-money laundering (AML) requirements.
• Security measures include secure processing of deposits and withdrawals, real-time fraud detection, and continuous monitoring of activity for indicators of risk or wrongdoing.

KYC, AML and Account Verification

• Lilbet applies a risk-based approach to customer due diligence. Verification may require documentation such as identity and address proofs, particularly for high-risk transactions or new accounts.
• Where verification is incomplete or suspicion arises, Lilbet reserves the right to restrict access to funds, suspend activity, or terminate accounts in accordance with applicable law and policy.

Responsible Gaming and Player Protection

• Gambling is permitted only for persons aged 18 years or older, and Lilbet implements procedures to confirm age in accordance with legal requirements.
• Players have access to responsible gaming tools, including deposit limits, cooling-off periods, and self-exclusion options, accessible through account settings or the Help Center.
• Lilbet provides information and access to resources for responsible gaming and, where applicable, directs players to appropriate support services.

Player Complaints and Dispute Resolution

Lilbet maintains a formal Player Complaints Policy. Players may submit complaints through official channels defined in the policy. Each complaint is reviewed within defined timeframes. If the player remains dissatisfied, the matter may be referred to an independent alternative dispute resolution (ADR) provider in accordance with the applicable laws and regulatory framework.

Privacy and Data Protection

Lilbet processes personal data in accordance with its Privacy Policy and applicable data protection laws. The policy describes data collection, use, retention, access rights, and security measures. Lilbet employs technical and organizational safeguards designed to protect personal data from loss, theft, or unauthorized access.

Contact, Accessibility and Help

For questions relating to fair play, policy details, or dispute handling, players may contact Lilbet through the official Help Center channels. Lilbet commits to responding within stated timeframes and provides a clear escalation path for concerns or complaints.